DON’T DIGITIZE WITHOUT PROCESS AND OPERATIONS

Written by admin

December 16, 2018

Thanks to great companies such as Apple and Amazon, customers have become spoiled. They now expect every organization to deliver on products and services swiftly and with a seamless user experience. However, many organizations cannot meet these expectations and as a result, it leaves them vulnerable to disrupters to swoop in with digital offerings.

While customers may not articulate it this way, they are demanding that companies in many industries overhaul their legacy business processes in favor of the world to which they have become accustomed to; intuitive interfaces, on-demand availability, real-time fulfillment, personalized treatment and zero errors.

Simply automating an existing process may only get you to the back of the pack. Organizations must reinvent the entire business process and blend tribal wisdom with new skills. Reducing the number of documents needs to marry up with automated decision making. Operating models, roles, skills and organizational structures all need to be redesigned to match the reinvented processes. Data models need to be introduced to enable informed decision making through immediate notification of process performance, cost drivers and causes of risk. Finally, real-time reports and dashboards permit managers to address problems before they become critical.

Business process optimization from AviaMind helps monitor and manage the deployed business processes during operation. We assist organizations in evaluating their existing BPM system and ensures that new and optimized processes are meeting the stated operational and performance objectives.

“Simply automating an existing process may only get you to the back of the pack”.

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